Parents will use an on-line booking system and will pay online; the ISS Education site is fully encrypted for payment using Verisign and card details are never stored on the system. The booking system (at www.feedinghungryminds.co.uk) is currently being set up for us and we expect it to be ready in late August. We shall inform parents by email when it is ready for use and a link will be put onto the All School Documents page of the website here at that time. Please note that you will need to register by 31st August in order to book meals in time for the first day of term.
When parents first access the booking system, you should select the Payments tab, then Hillingdon and register for an account. You will then be able to access the St. Helen's College menus (on the Menus tab) for the next half term and book the meals you would like. We would encourage parents to book half-termly in advance as this will mean less administration for you. It will also assist the catering company with food ordering. If necessary, meal orders can be made, amended or cancelled up until the day before the meal is due to be delivered to school. At the point of registration please make a note of your password as you will need this each time you log in to the system to place or check an order.
The school calendar will be displayed on the ISS Education booking site and we would urge you to consult this so that you do not book lunches for days when your child will be away from school on school trips etc. Online payment will be taken for meals ordered at the end of the booking process. Once you have ordered meals, you can check your order at any time by logging back into the system. Office staff at St. Helen's College will also be able to access a copy of bookings so that we can ensure that each child is given the correct meal each day.
You should keep a record of meals ordered and send a packed lunch for any day for which you have not ordered a hot lunch.
The booking system is intuitive and easy to use. Should you experience any difficulties in placing your order, please contact the catering company directly. All of their contact information can be found on the booking website and they will be pleased to help you with any queries.